Fiacail answers every patient call in a natural voice — booking appointments, winning back lapsed patients and growing your Google reviews. 24 hours a day, no hold music, no missed revenue.
A ringing phone is the highest-intent enquiry a practice gets — and most never reach a human. Here's what the research says is walking out the door.
Sources: 411 Locals (2024), PATLive, BrightLocal, AMBS Call Center, BIA/Kelsey, Harvard Business Review. Figures are US/UK small-business averages across service industries; dental practices sit at the higher end of lost-revenue estimates.
Pick a job to see Fiacail in action.
Zero ring time, day or night. It greets callers in your practice voice, understands what they need, and books them straight into your diary.
It works your recall and reactivation lists — calling overdue and lapsed patients warmly, at the right time, and re-books them on the spot.
After a visit it reaches happy patients and sends a one-tap Google review link — turning good appointments into public proof, and lifting you in local search.
When your front desk can't pick up, Fiacail does — and writes every booking straight into your diary.
When every line is busy or the desk is mid-checkout, Fiacail catches the calls that would otherwise ring out — no caller on hold, no lost booking.
Covers the 1pm rush, evenings, weekends and bank holidays — so a closed front desk never means a missed patient.
Triages urgent cases — swelling, trauma, severe pain — offers the next emergency slot and escalates genuine 999 situations to a human.
Fiacail doesn't just wait for the phone to ring. It reaches out to fill the diary, cut no-shows and keep patients coming back.
Warm reminder calls and messages before each visit — slashing no-shows and freeing your team from the daily ring-around.
Promote whitening, hygiene plans or new-patient offers to the right segment of your list, at exactly the right moment.
Follows up after treatment to gather feedback and send happy patients straight to your Google review page.
When an appointment is marked complete, Fiacail sends a friendly WhatsApp with a one-tap link to your Google review page — while the great experience is still fresh.
Reviews aren't vanity — they move your ranking, your clicks and your revenue. The numbers behind pillar 03.
What changes when an AI answers every call — visualised from the same research above.
Everything that makes Fiacail feel like your best receptionist — and scale like software.
Around 200ms response latency. It listens and speaks at once, handles interruptions and talks over background noise — most callers never realise it's AI.
Every call transcribed, recorded and summarised with next steps — emailed the moment it ends, fully searchable.
Spots anxious or unhappy patients before they drop off.
Volume, outcomes and cost broken down by the hour.
Live in 1–2 weeks. Updates to scripts take minutes, not weeks.
Practice management, calendars and comms — if it has an API, Fiacail talks to it.
Dental calls contain special-category health data and card details. Fiacail is engineered for both — GDPR Article 9, PCI DSS, and EU-only data residency, with everything encrypted and fully auditable.
Patient health information is treated as Article 9 special-category data — processed only on a lawful basis, minimised by default, with explicit consent and retention you control. Data Processing Agreement provided as standard.
When a patient pays a deposit or balance over the phone, card data is captured through a PCI DSS-compliant flow and tokenised — card numbers are never stored on our systems or in call recordings.
Calls, transcripts and recordings are processed and stored exclusively in EU data centres — no transfers outside the EEA. Encrypted in transit and at rest, with full audit trails on every access.
No long contracts, no minimums — you only pay for talk time. A typical 5-minute call costs under a euro, most less than a coffee.
A one-time setup fee applies, tailored to the integrations your practice needs. We'll confirm it on your discovery call.
Yes. Fiacail runs on a voice engine that listens and speaks at the same time, with around 200ms response latency. It handles interruptions, talks over background noise, and never reads like a script. Most callers don't realise they're speaking with an AI.
No. Keep your existing number and forward calls to the AI whenever you can't pick up — after hours, at lunch, or when the desk is busy. If you'd prefer, we can also provision a new local or 1800 number in 24 hours.
We integrate directly with your practice management software and calendar. The agent reads your live availability, offers real slots, books the appointment, and sends an SMS and email confirmation — all without you touching it.
After a visit, the AI follows up with the patient and gauges sentiment. Happy patients get a one-tap Google review link by SMS or WhatsApp; anyone unhappy is routed to you privately first, so concerns never become public reviews. Practices typically collect around 3× more reviews this way.
One to two weeks. After a 30-minute discovery call we build your agent, integrate your tools, and tune the voice with you before launch. Updates after that take minutes, not weeks.
Yes — a one-time setup fee covers building and tuning your agent and connecting it to your systems. Because it depends on the integrations your practice needs, we tailor it per practice and confirm the figure on your discovery call.
Yes. Calls and data are encrypted in transit and at rest, with GDPR-compliant retention controls and full audit trails. You decide what's stored and for how long.
A 15-minute call. We map your most common call types, show you a live demo, and price out answering every call from next week.