Every patient call, answered.
In a voice that sounds like your front desk.
Fiacail picks up when your team can't — booking appointments, recalling lapsed patients and following up after treatment, 24 hours a day. Built first for dental practices, ready for any clinic.
Who it's for
Made for the dental front desk.
At home in any clinic.
The same agent handles the calls every healthcare practice gets — new patients, reschedules, urgent cases, results — with a playbook written for your specialty.
Hygiene recalls, emergency triage, treatment-plan follow-ups and Google reviews — plugged into your practice management system from day one.
The cost of silence
Voicemail is where patients go to leave you.
Most practices never find out how many calls they lose. Here is what the research says happens after the third ring.
of callers who can't reach you never call back.
who hit voicemail ring another practice straight away.
higher conversion from a phone enquiry than a web form.
What it does
One colleague. Three jobs your desk never gets to.
Overflow, lunch and out-of-hours — picked up on the first ring.
Books against your live diary, answers the questions your team answers forty times a day, and escalates genuine emergencies to a human — or 999 — without hesitation.
Lapsed patients, called back with a real conversation.
Triggered straight from your recall list. The agent handles "how much?", "not this month" and "I'll think about it" the way a good receptionist would — and books the slot while the patient is still on the line.
Five-star reviews, asked for the moment treatment ends.
A WhatsApp follow-up with a one-tap Google link goes to happy patients. Anyone unhappy is routed to you privately first — so the reviews grow, and the complaints come to you, not the internet.
The platform
Built to sound human.
Runs quietly in the background.
Around 200 ms response time. Handles interruptions, accents and "sorry, what?" without falling apart.
Every call recorded, transcribed and summarised into your inbox before the patient has hung up.
Anxious, unhappy or confused patients are flagged so a person can follow up the same day.
Volume, outcomes and cost per booked appointment — the numbers a practice owner actually wants.
We write the playbook with you, test on real call types, and go live. Script changes take minutes, not sprints.
Practice management systems, calendars, SMS, WhatsApp, email, webhooks and a full API.
Trust & compliance
Health data, handled by the book.
Patient calls are special-category data. Fiacail was built for that from the start — not retrofitted for it. A signed Data Processing Agreement comes with every practice.
Read the compliance overviewLawful basis, data minimisation and explicit consent for special-category health data. DPA provided as standard.
Deposits taken over the phone are tokenised at the point of capture. Card numbers are never stored, never transcribed.
Calls, transcripts and recordings processed and stored in EU data centres only. Encrypted in transit and at rest, with full audit trails.
Pricing
Pay per minute. Nothing for the calls you'd have missed anyway.
A one-time setup fee covers the integrations your practice needs. After that, you pay only for minutes on the phone.
Questions
The ones every practice asks first.
The agent introduces itself as your practice's assistant and never pretends to be a person if asked. Most callers simply notice the phone was answered quickly and their problem was solved.
No. Fiacail can answer your existing number directly, or sit behind it as an overflow and out-of-hours line — whichever suits your practice.
We integrate with the major dental PMS platforms used across Ireland and the UK. If yours has an API, we can usually connect to it — we'll confirm during your discovery call.
Fiacail triages urgent cases — swelling, trauma, severe pain — offers the next emergency slot, and escalates genuine 999 situations straight to a human.
Calls, transcripts and recordings are processed and stored exclusively in EU data centres, encrypted in transit and at rest, with full audit trails.
Find out what your phone is worth.
A 15-minute call. We map your most common call types, play you a live demo, and price out answering every call from next week.